Rensino Tents

1. What is a Frame Tent?

A: wedding or commercial tent consisting of a vinyl top stretched over a metal frame and containing no center poles.

2. What is a Pole Tent?

A: wedding or commercial tent made of vinyl supported by poles around the perimeter and in the center.

3. How can I get the quote or place an order?

A: To help us provide you with maximum satisfaction in terms of cost of the product please provide us with following information:

    a. Type of product you want to order

    b. Specifications (Weight, size, yarn, quality and so on)

    c. Place of final destination and country

Quantity Required Any other information you might feel is important.

4. How do you start the order?

A: We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment If the order is urgent, you' d better pay 100% in advance.

5. What is your warranty?

A: We supply our large tents a 5-7 year guarantee on materials and workmanship, and a 3 years guarantee on Inflatable tents, excluded from this guarantee are damages from accidents, inappropriate handling or lack of care. Ordinary wear and effects from UV exposure are not covered. All repairs not covered by this warranty will be carried out promptly and at minimal cost.

6. How about the shipping?

A: Can be delivered by air or by sea. The approximate transit time by air is 5 business days maximum and by sea 15-30 days. The shipping costs may be depends on the weight or volume of your products. Air charge is different for different country.

7. Do you pay for the shipping or it is the customer who pays for the shipping?

A: It is the customer who pays for the shipping. We provide with the quotes only on our merchandise. Nevertheless, we take care of the customer and provide him/her with the most economic rates on shipping whether it is ground air or sea.

8. Bank Information?

A: BENEFICIALRY ACCOUNT No: 3220080661

BENEFICIALRY NAME: CHINEE INDUSTRIAL GROUP CO., LTD

THE BANK NAME: Standard Chartered Bank, Guangzhou

SWIFT CODE: SCBLCNXGZH

ADDRESS: G/F, International Finance Place NO. 8 Huaxia Road,Pearl River New Town, Guangzhou China 510623

9. Address?

A: Our office Address: No. 610 -611, Shunjing Trade Center, No. 855, Industrial Avenue South, Guangzhou, China. P.C. 510288

About frame tent

1. What size tent is right for my event?
A: Proper tent sizing is affected by mainly four variables- Type of party, amount
of guests, and other equipment that will be used under the tent and limitations of your particular site.

Just give us a call, then will be glad to help you size up the tent you need.
Reference: If a tent is being used for dining purposes and round tables are being used allow 10-12 square feet per person.

If banquet style tables are being used allow 8-10 square feet per person.

If cathedral type seating is being used and there are rows of chairs, allow 6 square feet per person.

If aisles and a speaker area are also needed, allow 8 square feet per person.

If the purpose is for cocktail service allow five to six square feet per person.

2. How can I install the large party tent?
A: We have made a DVD about the setting up of the large party tent, please link here view detail.

3. How can I disassemble my tent?
A: Just disassemble the tent at the reverse order of assemble

4. Is it safer to use adopt fiber glass pole than aluminum alloy pole?
A: Thunder will attract the height conductor. Among several conductors, it will strike the highest one. In raining day, no matter fiberglass or aluminum is conductor, since they all wet. So, in raining day, the attraction for thunder is decided by height but material. But if it' s thunder in sunny day, fiberglass pole is safer.

5. Can you print my picture or logo on the products?
A: Yes, we can print your picture or logo on the products and you can offer the picture in any format made by Photoshop or CorelDraw.

6. What is the difference between single and double wall tents?
A: A double wall tent uses a rain fly over the tent and a single wall tent not.

A tent needs to satisfy two functions: repel water from rain and dew on the outside and to breathe in order to eliminate condensation from the inside.

A double wall tent repels outside moisture with a waterproof rain fly, and it eliminates inside moisture with breathable tent walls. A single wall tent performs both of these tasks with just the tent wall, which is usually a laminate of waterproof and breathable materials.

Double wall tents have more parts, are heavier, and cost less than single wall tents. Consequently single wall tents are most often used by backpackers, mountain climbers, and bicycle or motorcycle campers.

7. Do I need footprints? Do the footprints cover the vestibules?
A: A footprint will increase the life of the floor and protect it from damage. However, it is not needed for the function of the tent. The groundsheet fabric is water-proof and puncture-proof.
    Some people like to have footprints to keep mud off the tent or to cover the vestibule floor. Footprints help prevent dampness from the ground on the inside of the outer tent. We sell footprints that cover the entire underside of the tent including vestibules. They tie on to the rings, where the inner tent attaches to the outer tent, with toggles. The tent may be packed with the footprint tied on.
    When returning from a trip make sure both pieces are fully dry before packing away.

About inflatable tents

1. What is the material of inflatable tents?
A: Inflatable games are made by PVC Tarpaulin. The Flame Retardant is suitable for BS5852(British Standard).

2. What included in products?  
A: It is included inflatable games, blower, kit bag(including the same colors material, glue),ground sheet.

3. Producing time?  
A: Our regular producing time for 1pcs inflatable games is 6-15 days, excluding air transit time, from the date of confirmation. However, it can be +/- depending on the design and the dimensions.

4. Your blowers meet CE/UL requirements?
A: Our blowers have passed the certificate of CE, UL.

5. What can I do if the inflatable tent is damaged?
A: If it is damaged, you can use the glue and material to repair it. Because it is too long distance to ship goods back, we will send a kit bag for every inflatable product.

About camping tent

1. What' s the main part of camping tent? And what' s the material of them?
A: Usually the tent is constituted of parts as following:
      a. Fly. It' s the outside poncho of the double wall tent. It' s usually made of water-proof Nylon.
      b. Canopy. Place people live in. It' s the outside part of the double wall tent. It' s usually made of good permeability Nylon.
      c. Pole. Support the tent and sustain the force outside. It' s usually made from aluminum alloy or glass fiber.
      d. Guy line & guy point. It' s for fixing you tent and enhance the intensity and stability of your tent.
      e. Peg. It' s for fastening your tent and guy line to the ground.
      f. Vestibule. It' s the extending room of the tent, and you can store your equipment or cooking here.
      g. Footprint. It prevents the friction between the floor of the tent and the ground to protect the floor.
Anyway, you will find the details in the USES' MANUAL.

2. How to choose a camping tent?
A: Choosing a tent depends on your need. The purpose you use the tent and how many people will live in the tent. But remember a good tent should:
      a. Strong tension and durable.
      b. Small bulk and convenient to carry.
      c. Light weight.
      e. Rain-proof and low moisture absorbency.

3. How do I choose the water-proof standard tent?
A:  a.Tent with water-proof 300MM is for beach tent, shading tent, or cotton tent for rainless.
      b.Tent with water-proof 800-1200MM is for simple camping. 
      c.Tent with water-proof 1500-2000MM is higher class tent and is for days of camping. 
      d.Tent with water-proof above 3000MM is professional tent, and it' s adopted technology of high-temperature endurable and cryogenic tolerance to process.
   Select the right water-proof data tent accordingly.

4. Do I need to seal the tent seams?
A: Quality tents come with seams that are factory taped, which is not the same as sealed. Taped seams have a waterproof material placed between overlapped seams, which are then double stitched. This sewing technique adds to the strength of the seam and helps eliminate any gaps when the tent is stretched. These seams will be more water-resistant than normal seams, but they are not water-proof. The seams should still be sealed to ensure the best water-proof protection.

5. What the size should I choose?
A: Tents are advertised as two-man, four-man and so on. That rating practice and accompanying diagram, on the packaging will depict themaximum number of persons you can comfortably bed down for the night, assuming that you travel light or store your gear elsewhere. While this rating makes good sense for backpackers and campers who need little storage space, families and pet owners wanting the comforts of home and will crave additional elbow room.
A ten by ten foot tent is ideal for two adults with a small infant who want stand up space to change clothes and enough room for cots or a double mattress. Read the dimensions carefully and when in doubt, consider jumping up to the next size.

6. How to maintain my tent?
A: Tents should be stored dry, free of debris, and folded in the same fashion as when you unpacked the tent (assuming that you bought it new). I suggest that new tents be set up in your backyard and seams sealed before using them at the campground for the first time. For new tents, remember how it is folded when you remove it from the manufacturer's boxes. This is how you should refold and pack your tent for storage. However, it is better do not fold you tent always in the same way, as it will speed wearing of your tent. Poles, ropes, and stakes are usually stored in separate ditty bags, which are rolled up inside the tent.
    Providing it's not raining when you leave the campground, always sweep out the inside of the tent with a whisk broom. Keep the inside of your tent free of twigs, leaves, rocks, and dirt.
    If your tent is wet take the first opportunity when you get home to set it up in the sun to dry out thoroughly. This will help better avoid mold and mildew. Never store a tent wet. When your tent is dry, sweep it out again and refold it. It's also good to wipe off your tent ropes, poles, and stakes, and store them in separate ditty bags inside your tent.